Residential care
Discuss accommodation, personal care and day-to-day support, including routines, preferences and the things that help someone feel at home.
Welcome to Lucerne House
A place to belong.
A place to call home.
Choosing care is a personal decision. Start with a conversation, get to know our home, and talk to us about what matters to you.
21 Lucerne Road · Thornton Heath · Surrey
Rooted in Thornton HeathA SMALL HOME. A PERSONAL CONVERSATION.
Residential care in your communityEnquiries from families & professionalsVisits arranged with our team
Our home
Getting to know you.
Understanding what matters.
Lucerne House is a residential care home on Lucerne Road in Thornton Heath, Surrey. We welcome conversations with people exploring care, their families, representatives and referring professionals.
Every enquiry starts with the person: their needs, preferences, daily routines and the support they are looking for. Talk with our team about whether Lucerne House could be the right fit.
Plan a conversation or a visit ↗Care & support
Start with the person.
Build from there.
Speak with us about the support you need and the questions you would like answered.
The right support
Our CQC service profile lists learning disabilities, physical disabilities and dementia. Contact the team to discuss individual needs and suitability.
Families & professionals
Whether you are a relative, representative or referring professional, we can talk through your enquiry and the next steps for considering a placement.
Availability and suitability are discussed individually. Please contact the home for current information.
A personal conversation
More than a list
of care needs.
01
What feels familiar
Tell us about preferred routines, food, interests, communication and the people who matter.
02
What support looks like
Discuss day-to-day help, accessibility, health needs and any current care arrangements.
03
What happens next
Ask about visiting, assessment, availability and fees before making a decision.
Visiting & referrals
A straightforward first step.
At your own pace.
STEP 01
Get in touch
Call or email with a general enquiry. Let us know whether you are exploring care for yourself, someone close to you or making a professional referral.
STEP 02
Talk things through
Discuss the support needed, ask about availability and fees, and find out what information the team needs to consider suitability.
STEP 03
Arrange a visit
Contact us to agree a convenient time, meet the team and ask your questions about life at Lucerne House.
Your questions
A little clarity
before you visit.
Can’t find what you need?
We’re here to talk.
How do I find out about availability?
Call 020 8239 9547 or email lucernehouse@hotmail.co.uk. The team can explain current availability and discuss whether the home can meet the person’s needs.
Can I arrange a visit?
Yes, contact the home to arrange a suitable time. Please mention any accessibility or communication requirements when arranging your visit.
Can professionals make a referral?
Professionals can contact the home by telephone or email to discuss a referral. Please ask for an appropriate way to share confidential assessments and care information.
How much does care cost?
Please contact the team to discuss individual support needs, fees, funding arrangements and what would be included. Fees are not quoted on this website.
Where can I read the CQC report?
Our service is listed by the Care Quality Commission as “21 Lucerne Road”. Read the service profile and published inspection reports on the CQC website.
Let’s talk
Your next step
starts with hello.
- Call the home
- 020 8239 9547
- Email enquiries
- lucernehouse@hotmail.co.uk
- Find us
- Lucerne House
21 Lucerne Road, Thornton Heath
Surrey, CR7 7BB